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Warranty

Limited Lifetime WarrantyRocky Mountain Mattress stands proudly behind all of our quality products. These specialty sleep systems will be delivered to you free of defects in materials and workmanship.

This warranty provides you with specific legal rights as the purchaser. Additional rights may vary from state to state.

Please keep in mind that body impressions are a normal part of memory foam mattresses, and impressions of up to 1.5 inches do not constitute a defect. Body impressions indicate that the heat-sensitive material is conforming to your individual body shape.

Replacement and Repair: Every effort will be made to repair or replace a defective product with the exact materials of the original product. When this is not possible, Rocky Mountain Mattress reserves the right to substitute with materials of equal or greater value.

The following warranties are included with each RMM product:

Mattresses: All RMM mattresses include a manufacturer's lifetime limited warranty. A 100% manufacturer's warranty covers the first 10 years after purchase, a 50% manufacturer's warranty is included for the next 5 years, while a 25% manufacturer's warranty is included for the remainder of the life of the mattress.

Mattress Toppers: All RMM mattress toppers carry a manufacturer's 10-year limited warranty.

Pillows: All RMM pillows include a manufacturer's 2-year limited warranty.

Adjustable Beds: All adjustable beds include a manufacturer's 20-year limited warranty offered directly from Leggett & Platt.

*Products damaged due to improper mattress/foundation support, mishandling, cleaning and overall mistreatment will not be covered. Rocky Mountain Mattress, its partners, and vendors retain the right to inspect all returned products to evaluate product condition and has sole determination regarding if products will be replaced or pro rated credit be issued. Customers will be liable for any return costs on warranty claims, not limited to shipping and packaging supplies to and from our facilities. Rocky Mountain Mattress is not liable for returned products that are lost in shipment or damaged.

**Please note: Mattress profiles are measured in inches of foam before the mattress cover is applied to the mattress. Applying the cover may constrain the foam reducing the total profile up to one inch. Mattress profile reductions up to one inch are standard and are not considered a manufacturer's defect. This is not a cause for a warranty claim or cancellation of order. 

Additional Terms:

  • Mattress fabric is not covered under this warranty.
  • A mattress pad is required to be used with mattress at all times to honor warranty.
  • Failure to use the mattress sets without a quality bed frame voids this warranty.
  • King and Queen size mattresses require a center support. Failure to use such support voids this warranty.
  • Warranty is non-transferable.
  • Product failure that occurs as a result of any treatment other than defective workmanship or materials is not covered under this warranty.
  • The customer is responsible for any transportation and/or shipping costs to and from our facility.
  • Warranty claims typically take from 1 to 3 weeks for evaluation.
  • Warranty coverage begins on the date of original purchase.
  • The original purchase receipt is required for all warranty claims.