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Archive for August 9th, 2007

Customer Service Counts

Thursday, August 9th, 2007

I think most people would agree that being “appreciated” is one of the finer things in life. I absolutely love to hear from our customers that they appreciate our products and service. Needless to say, the following email really made my day:

Thanks Dave. I am an orthodontist and our office prides itself on not only great results but also outstanding customer service (unlike most physicians!). I say that because I was very impressed that you would take the time outside of normal business hours to personally help me get the right memory foam mattress and finalize the transaction. You made it very easy and I greatly appreciate the way you do business. Thanks for the quick ship, I will let you know when it arrives.
Thanks again
Joe Richards

Joe,

Thank you for taking the time to make this comment. We do strive to go the extra mile for our customers. I am glad you were able to see some of that quality in your experience thus far with Rocky Mountain Mattress.

Sincerely,

Dave

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