RMM Advantage

Archive for August, 2007

Customer Service Counts

Thursday, August 9th, 2007

I think most people would agree that being “appreciated” is one of the finer things in life. I absolutely love to hear from our customers that they appreciate our products and service. Needless to say, the following email really made my day:

Thanks Dave. I am an orthodontist and our office prides itself on not only great results but also outstanding customer service (unlike most physicians!). I say that because I was very impressed that you would take the time outside of normal business hours to personally help me get the right memory foam mattress and finalize the transaction. You made it very easy and I greatly appreciate the way you do business. Thanks for the quick ship, I will let you know when it arrives.
Thanks again
Joe Richards


Thank you for taking the time to make this comment. We do strive to go the extra mile for our customers. I am glad you were able to see some of that quality in your experience thus far with Rocky Mountain Mattress.



Custom sized sheets, etc.

Saturday, August 4th, 2007

One of our custom mattress customers recently sent me this helpful piece of information regarding where to buy custom sized sheets. Per her request, I am passing it on to you:

In case anyone else should order an Olympic Queen Size you could pass this information along to them. A linen web site,, offers custom made sheets for this size of mattress. They have a wide variety of materials and prices.
Thanks Sue!

New Testimonials

Saturday, August 4th, 2007

Hi Dave,

Last weekend we finally got to sleep on our new mattress. It is just great! My husband and I both had a good nights sleep. Thanks again for your help with our purchase. We are happy and satisfied customers.

Susan Blake


It (memory foam mattress) is very comfortable, so I’m using it in my bedroom and putting the Tempur-pedic(R) in the camper.
Thanks again,


—There is nothing quite like hearing that a Rocky Mountain Memory Foam Mattress has been promoted over a Tempur-pedic(R)!—

Been a while…

Saturday, August 4th, 2007

The RMM blog has been dormant for too long, but that is not to say that we have been slacking. In fact, the fine folks (if we can get away with saying that about ourselves) at RMM have been busier than ever working to improve the site and enhance the product line.

Here is a short list of things we have been working on:

  • New Site Design – we will be releasing a brand new website and company logo in mid August. The focus of the re-design was to vastly improve the shopping cart and overall site usability. All of this just to make your life a little easier.
  • New Pictures – we recently completed a massive photoshoot of our entire product line. The new photos will allow customers to do more research. We are hoping that you find our pictures “to be worth a thousand words.” The new pictures on RMM will feature closeups, a variety of angles, cut-away shots, and the ability to see the mattresses with furniture.
  • New Products – within the last month we have added a new line of 9 memory foam mattresses, 3 medical magnet memory foam toppers, and several new memory foam pillows.
  • New Partners – RMM recently established a great working relationship with Bayer(R) and their memory foam division.
  • Better Warranties – RMM has increased the length on warranty on many of our products.

    This list is really just the tip of the iceberg. We hope to be much more active with the RMM blog once the new site and corresponding programs have all been launched and fully implemented.

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